ticketing
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Ticketmaster pays $10 million fine after hacking a startup rival
Ticketmaster has agreed to pay a $10 million criminal fine to avoid prosecution over charges that it accessed a rival’s computer system without authorization
Steve Dent12.31.2020
SeatGeek aims at Ticketmaster with a new ticketing platform
Hoping to be more than just an online reseller, SeatGeek is making its biggest move against Ticketmaster yet with its own platform for selling tickets directly to events. SeatGeek Open will let event spaces, teams and other groups offer ticket sales within their own mobile sites and apps, as well as SeatGeek's main app. For the most part, the company is trying to offer a more modern ticket buying experience than what's currently available on Ticketmaster. That means it'll focus on mobile purchases, easy reselling (SeatGeek's bread and butter, after all), and potentially tying in other event purchases (like concession stand items and souvenirs) together with tickets.
Devindra Hardawar08.11.2016
TriMet mobile ticketing app opens to all mass transit riders in Portland area
After a successful closed beta trial, mobile ticketing is now a reality for the multitude of mass transit riders in the Portland metropolitan area. The TriMet Tickets app is now available for iPhone and Android users, establishing TriMet as the nation's first multimodal transit agency to offer smartphone-based ticketing across all of its operations -- this includes the region's commuter rail, light rail, streetcar and bus lines. The free app allows users to purchase either one or multiple tickets, which extend from 2-hour fares to 30-day passes. Tickets are verified with QR codes and on-screen animations, making it difficult for riders to game the system with simple screenshots. The mobile payment system is made possible by GlobeSherpa, a Portland-based company that also provides service alerts and backend fleet optimization for the TriMet system. BlackBerry and Windows Phone users can look forward to forthcoming versions of the TriMet Tickets app, and for a quick overview, you'll find a tutorial video after the break.
Zachary Lutz09.05.2013
Portland's TriMet ushers in mobile ticketing for smartphones
Not all of Portland, Oregon is dreaming of the '90s. As proof of that, the region's transit system, TriMet, is taking a step into the future by launching the beta test of an electronic ticketing system that lets riders purchase fares from their smartphones. The ambitious effort extends to all of TriMet's major operations, which includes city busses, the MAX light rail, the WES commuter rail and the Portland Streetcar. As it stands, 150 participants will take part in the beta trial before the program opens to all riders later this summer. The push toward modernization is made possible by a Portland-based company, GlobeSherpa, which has developed a payment system and ticket validation app that also allows for fleet optimization and provides service alerts to riders. Currently, the TriMet app is available for Android and iOS, but GlobeSherpa tells us that it'll deliver future versions for BlackBerry and Windows Phone. Hit up the break for a peek at what's in store for The City of Roses.
Zachary Lutz05.16.2013
iPhones substitute for tickets on Massachusetts commuter rail
While it's not the first US use of an iPhone app to substitute for a paper ticket on a rail line -- Amtrak has been doing this for several months -- the Massachusetts Bay Transit Authority (MBTA) has just rolled out the new mTicket app (free) to allow the purchase and display of digital tickets on the South Shore line. The MBTA notes that about half of its 140 commuter rail stations don't have ticket booths or machines, so riders have to resort to the time-consuming task of purchasing a ticket onboard. By putting a virtual ticket booth into the pockets and purses of riders, MBTA is providing a way to streamline the ticket purchasing and validation process on its trains. The app rollout today comes after a limited trial on the South Shore line and at this time all rail trips out of the Boston North Station can be paid for using the app. Later this month, the MBTA is expected to expand use of the app for riders going south of Boston and for those riding commuter ferries. The mTicket app still won't replace the "Charlie Card" tickets on the Boston subway and bus system, although that's entirely a possibility for the future. [via The Verge]
Steve Sande11.12.2012
TigerText adds secure messaging to Dropbox in bid to rid the world of bicycle couriers
Secure messaging outfit TigerText has mixed its sauce with Dropbox's API to make a private communications goulash that could spell doom for the humble bicycle courier. The technological team-up enables users to share documents with a pre-set lifespan and recall an attachment if you really didn't mean to send your boss so many cat pictures. Thanks to its HIPAA-compliant encryption, the documents you push around cannot be downloaded, copied or forwarded, making it ideal for law firms, medical agencies and movie studios that currently blow thousands of dollars on using messengers to take secret stuff 'round town.
Daniel Cooper07.16.2012
New York MTA announces smartphone-based ticketing trials aboard Metro-North Railroad
Like big sodas, paper ticket stubs may soon become a thing of the past in New York. The Metropolitan Transportation Authority has announced that, come next month, its employees will begin trials of a smartphone-based ticketing system aboard the Metro-North Railroad. While the grand experiment is currently closed to the public, it's said that railroad workers will use their Android, BlackBerry and iPhone handsets to purchase rail tickets, which may then be validated directly from their smartphone. During the trial, the new system will be compared to the current purchasing scheme that combines both ticket machines and on-board purchases. Should everything prove successful, the MTA will expand the Metro-North's new system to all-comers. Transit-minded folks will find the full PR after the break. [Image credit: Masabi (Flickr)]
Zachary Lutz07.12.2012
Amtrak readies conductors to trade in their hole punchers for iPhones
Pilots aren't the only ones updating their workflows with modern technology. Amtrak conductors have been getting schooled on how to use iPhones to scan passenger tickets on select routes since November -- forcing hole punches to collect dust on a lonely shelf at the station. By the latter part of this summer, 1,700 conductors will be using the aforementioned smartphones on the outfit's trains throughout the US which allows them to track passengers with more ease than manual ticketing. The $7.5 million system affords passengers the choice of printing the tickets or loading a bar code on their smartphone of choice before getting the iPhone's scan. Inside the dedicated app, riders can book and modify reservations easily without having to worry with a refund from an agent first. There's only one small hiccup: currently Amtrak's app is only available for iPhones. But, the government-owned corporation says that an Android release is in the hopper and should see daylight this fall. For now, non-iOS users must load their tickets though a mobile site in order to save a tree or two.
Billy Steele05.07.2012
Walt Disney World reportedly testing iPads for Fast Pass system
According to a Twitter account that is not affiliated with the Walt Disney Company (@DisneyProjects), Walt Disney World is testing a new iPad-based FastPass ticketing system. The system would use RFID technology and an iPad-based scanner to let visitors schedule ride passes before their visit. If visitors wanted to ride Space Mountain in the morning and Splash Mountain in the afternoon, they could schedule their time in advance and not have to wait in long lines. When they enter the park, visitors would be given an RFID-enabled wrist band that they will scan at the entrance to each attraction. Their information would then be sent to a nearby Disney employee who is equipped with the iPad. Disney World is reportedly testing this system for a few weeks starting in May. There's a first-person report of the test experience at the Touring Plans blog. The system, known as either X-Pass or FASTPASS+, may not use iPads for the final system. [Via MacNN]
Kelly Hodgkins05.02.2012
MBTA and Masabi team up for first smartphone rail ticketing system in the US, launching in Boston this fall
In Boston this fall, you won't need to keep up with your train ticket anymore -- as long as you don't leave your smartphone at home. The Massachusetts Bay Transportation Authority (MBTA) and Masabi have joined forces to bring a rail ticketing to handheld devices via iPhone, Android and BlackBerry apps. Headquartered in London, Masabi has launched similar tech for transit companies in the UK, eliminating ticket lines for many smartphone-wielding passengers. Software will allow riders to purchase tickets and passes that are validated with a barcode scan by conductors equipped with mobile devices of their own. MBTA is looking to cut costs and provide added convenience with the new system instead of adding more ticketing kiosks to its stations. The aforementioned apps will be developed alongside focus groups and a small pilot group this summer with a full rollout to all MBTA customers expected to happen this fall. Looking for a bit more info? Hit the coverage and source links below to read on. [Image credit: Masabi on Flickr]
Billy Steele04.23.2012
Eventbrite unveils At The Door Card reader, turns iPads into ticketing terminals
Square may see the iPad to as an excellent retail tool, but Eventbrite thinks Apple's tablet a box office boon, which is why it created the At The Door app and card reader solution. Eventbrite's a self-service ticketing platform and its new dongle, which connects via Apple's 30-pin connector, lets indie event promoters take reader-encrypted credit card payments with any iPad. Meanwhile, the app lets you see on-site and online ticket sales, keep track of customer contact info and balance the books as well. Plus, any payments taken through the app are service fee-free, meaning users only pay for credit card processing. Not only that, you can wirelessly print tickets and receipts via a compatible printer (should you be willing to buy one), too. But before you go planning your personal Woodstock, perhaps you'd like to know how much this ticketing bonanza costs? Well, the app's free and the reader's 10 bucks, with Eventbrite handing out 10 dollar account credits in return for those who jump on the bandwagon. If that sounds like something you're into, hit the PR after the break for more info, or buy a card reader at the source below.
Michael Gorman03.20.2012
Facebook launches Timeline Apps platform, socialites rejoice
Facebook, along with its launch partners, has finally let loose its Timeline Apps platform, setting Open Graph apps free to roam the web. Announced at the company's f8 conference in September, Timeline Apps allow third-parties to build Facebook applications that facilitate information sharing amongst users and their social network. While FB initially focused on the music and movie genre, Zuckerberg & Co. seem to have keyed-in on a variety of markets for today's launch, from travel (TripAdvisor) to cuisine (Foodspotting), and even ticketing companies like ScoreBig, Eventbrite, StubHub, TicketFly and Ticketmaster. So now everyone will know immediately when you scored those backstage passes to Ricky Martin because you're living la vida loca with Timeline. Get the full story from Facebook at the source and PR from ScoreBig awaits after the break.
Andrew Munchbach01.18.2012
US DoJ approves Google's acquisition of ITA, but not without stipulations
The United States government may be dissolved tomorrow, but it's certainly taking care of one final piece of business before going into shutdown: this. If you'll recall, Google announced its intentions to acquire ITA for $700 million in July of last year, and as we cruise into the start of America's summer travel season, all signals are go. Today, the US Department of Justice approved Google's request to move forward with the buy, but rather than having the entire travel search market under its wing, El Goog's going to have to make a smattering of concessions in order to get the right signatures. For starters, the search monolith will allow ITA's existing client contracts to extend into 2016, and it'll let both current and new customers license ITA's QPX software on "fair, reasonable and non-discriminatory terms." No one's saying when the integration will be complete (or start, for that matter), but we're desperately anxious to see just how Kayak and Bing Travel react after this launches in earnest. Power to the searchers, as it were.
Darren Murph04.08.2011
Google acquires ITA for $700m, dives headfirst into airline ticket search
Look out, Kayak / Bing Travel -- you both are about to have your respective worlds rocked. While Google has managed to stay on top (or close to the top) when it comes to almost everything search related, the company has curiously allowed smaller niche brands to handle the travel side. Even amongst the hardcore Googlers, avid flyers typically head to a place like Kayak to weigh their options, while vacation planners either do likewise or turn to Bing Travel. In a few months time, we suspect some of that traffic will be diverted back to El Goog. The company has just announced plans to acquire Cambridge-based ITA Software for a cool $700 million, which will put one of the world's most sophisticated QPX software tools for organizing flight information into the hands of the planet's most dangerous search ally. According to Google, the pickup will allow consumers to search and buy airline tickets with less hassle and frustration, though it's quick to point out that it has "no plans to sell airline tickets [directly] to consumers." For the travel junkies in attendance, there's a high probability that you won't find any better news coming your way today than this. [Thanks, Matthew]
Darren Murph07.02.2010
Cellphone boarding pass gets tested, experience gets journaled
The biggest problem with a new scheme -- particularly one involving you, technology and the TSA -- is the very real fear that introducing something fresh into a traditional system will create more havoc than good. As Grant Martin of sister blog Gadling discovered, there's a reason that belief exists. Upon realizing that he could utilize a mobile boarding pass on his flight from Detroit to New York, he excitedly pulled up a one-time use QR code on his iPhone and shuffled through to security. Upon reaching the checkpoint, he was greeted by a less-than-enthusiastic boarding pass checker who seemed to take entirely too long to send him onward; at the next step, the agent seemed miffed and discomposed by the fact that the passenger couldn't simultaneously rid himself of all electronics and keep his boarding pass on his person while passing through the metal detector. In the end, Mr. Martin concluded that the system holds a lot of promise, but it's still going to take some time before everyone else working at the airport adjusts to the year 2008.
Darren Murph11.27.2008
Camera-equipped buses could automatically ticket San Franciscans
Not long after hearing about England's newfangled auto-ticketing system comes word that San Franciscans could soon be facing something similar. If signed into law by Governor Schwarzenegger, "forward-facing digital video cameras would be installed on city buses," which would then be used to automatically ticket the owners of vehicles that are caught "blocking buses." The cameras would presumably be used to photograph vehicles that are in bus-only lanes, and interestingly enough, the proposed law also authorizes Municipal Transportation Agency "employees to access sensitive personal data" from the DMV for ticketing purposes.
Darren Murph09.12.2007