Robert Palmer

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Born helpless, naked, and unable to provide for himself, Robert Palmer eventually overcame these handicaps to become a graphic designer in San Diego, California. He started his career working nights in newspaper layout, and eventually rode the dot-com rollercoaster to earn a reputation as an indispensable jack-of-all-trades. In addition to work for Nestlé, TaylorMade-adidas Golf, and Hewlett Packard, he designed nearly all of Iomega Corporation's retail packaging for five years. He is a standards-compliant web developer, programmer, writer, company computer guy, and toilet repairman.He does not own any stock in any company.

Articles by Robert Palmer

Photoshop Phun: iPhone next-gen rumor pic roundup
Well! Our tips line has certainly been a beehive of activity with WWDC just around the corner. We've gotten several purported iPhone images, which range in quality from meh to ludicrous. Particularly interesting: the iPhone Blog's 16x9 widescreen model. As for availability of the rumored phone, GearLive is laying it on the line for an on-sale date of Monday, immediately after the announcement. Technologizer responds with four reasons we wouldn't see the new device in stores right after the keynote. Interested to see what everyone else has cooked up for Apple to release on Monday? Check out the gallery for pictures galore. Thanks to everyone who sent these in! %Gallery-65318%
Google Chrome developer preview (unofficially) released
Digg's Kevin Rose, perennial purveyor of information that just "fell off the back of the truck" shared a link early this morning to Google's new, supercharged, Webkit-based browser -- for Mac. The new browser, Chrome, is clearly marked as a developer preview, and not meant for general browsing. In fact, as a good Mac citizen, it will refuse to set itself as your default browser. It scores a 100 on the Acid3 test straight out of the box, but doesn't pass: it fails something called the linktest, which involves interacting A tags and IFRAMEs. A little research suggests that it could be a bug with Webkit. If that's true, then it's a bug that Safari 4 beta has fixed. Chrome appears to have Flash (and other plugin) support disabled as well. JavaScript support, however, is fully functional. While Chrome performed much better than Firefox on this cursory test, it still didn't beat Safari 4 by a long shot. While only a beta, its performance is respectable and sure to improve. Again, Google Chrome isn't for everyone, but if you're a web developer who needs to keep up with the bleeding edge of browser development, then this preview should be stable and reliable enough for you to test what you need to. Read through for the full JavaScript test details. Thanks to everyone who sent this in!
WaPo: DOJ preparing antitrust probe for Apple, among others
Apple, Google, Yahoo! and Genentech are subjects of a fresh antitrust investigation surrounding hiring and recruiting practices among companies in the tech industry, according to Washington Post staff writer Cecilia Kang. "By agreeing not to hire away top talent, the companies could be stifling competition and trying to maintain their market power unfairly," antitrust experts said in the article. Hiring and recruiting can sometimes be a touchy affair, as Apple found out late last year when trying to hire Mark Papermaster. The investigation may suggest some kind of written agreement among large tech firms to not hire away each other's top talent. According to the New York Times, Justice has only requested documents for the ongoing investigation. Neither the Justice Department nor any of the companies mentioned in the story had any comment. This comes in addition to another Justice investigation into ties between the boards of directors of Apple and Google, and whether or not having Google CEO Eric Schmidt on both (and Genentech CEO Arthur Levinson on all three) constitutes antitrust violations. Some consider Apple and Google to be competitors in certain areas such as phone handsets. The Obama administration is stepping up efforts to investigate anti-competitive activity among high-tech companies, and is already investigating Google's deal with book authors to republish their work via Google Books. [Via AppleInsider]
MobileMe control panel for Windows helps with proxy servers
Yesterday, Apple released MobileMe Control Panel for Windows 1.4, recommended for users on corporate networks that use proxy servers. Some users were reporting errors when trying to sync contacts and calendars, or were unable to log into the MobileMe control panel at all. This update sorts that out. According to Apple technical note on the subject, supported proxy server types include: Web proxy servers (HTTP) Secure Web proxy (HTTPS) SOCKS proxy servers (see note below) HTTP/HTTPS proxy servers that require authentication Proxy bypass lists Proxy auto-configuration (PAC) files The update is available on the MobileMe website, and is also included with iTunes 8.2 for Windows.
Evom beta takes up iSquint's mantle, effortlessly converts video formats
While still in beta, Evom (from The Little App Factory, makers of iPodRip) looks ready to pick up where iSquint left off. It easily and quickly converts videos to formats compatible with iTunes, YouTube, your iPod, and Apple TV. It couldn't be a simpler drag-and-drop operation: drop the video on the Evom window, and select a destination. After that, Evom does the heavy lifting and (optionally) adds the finished video to iTunes. The output quality is good -- it uses the same technical foundation as ffmpegX. You get the same high quality without all the fiddly controls of ffmpegX. Evom also includes a bookmarklet that lets you save off YouTube videos to your computer with a single click. The quality of the output there mostly depends on how good the source video is, but it couldn't be easier. iSquint, my favorite "as if by magic" video conversion tool, was discontinued after Techspansion (also the makers of iSquint's bigger brother VisualHub) shut their doors last October. The VisualHub codebase is still being developed, however, in a new project called Video Monkey that Aron covered in March, which is also well worth a look. Evom is in beta, but unlike iSquint, it appears like it may cost something when the final version is released. It also appears limited to converting 60 items until it's registered, and trying to register the app leads to a non-existent shopping cart area. Even so, the simple interface and easy installation will be worth a few bucks to me. [Via Daring Fireball.]
Future iTunes versions could block the Pre, but why?
Yesterday, Megan noted a Fortune story saying that iTunes syncs flawlessly with the new Palm Pre. This, of course, got the water-cooler talk bubbling: "How did Palm pull it off? Will Apple allow this to happen?" Turns out they already have. A tech note on Apple's website notes the two dozen or so third-party players that iTunes (for Mac OS X, at least) is compatible with, including Rio and Creative Labs Nomad MP3 players. True, many of the models listed predate the iPod, and the tech note itself was last updated a little less than a year ago. But third-party device compatibility with iTunes isn't without precedent. Daring Fireball's John Gruber pointed to a story by Jon Lech Johansen that says Apple may block iTunes access to the Pre in a future update; Gruber himself said he "wouldn't be surprised if they did." I'm not so sure. First, let's look at how it works. According to Johansen, a unique USB device ID allows iTunes to recognize MP3 players (including iPods) that it's compatible with. Johansen speculates that Palm is using one of these IDs when communicating with iTunes. If it's an iPod's unique ID, then it will work with iTunes for Windows, too; this is an important litmus test and we don't know the results yet. I can understand Apple might not cotton to a Palm Pre specifically masquerading as an iPod USB device. Given that, allowing the Pre to freely communicate with iTunes isn't necessarily bad business sense, presuming Palm implements the functionality in a forthright manner (like other third-party MP3 players that iTunes already supports). Why limit access to the Pre, aside from pure spite? If someone already uses iTunes, chances are they have some quantity of DRM-free iTunes Plus music on their computer. There's no technical reason why the music shouldn't be easily playable on the Pre. One of the upshots of removing DRM in the iTunes store is to facilitate device interoperability. Allow non-Apple devices to play iTunes music, and suddenly Apple has customers it didn't have before. If Apple chooses to cut off just the Pre, and Palm is following the rules, Apple is unnecessarily cutting a stream of revenue. That's something I don't see Apple doing lightly.
Labor dispute with Apple display supplier intensifies
After gathering in front of Apple's offices in Taiwan earlier this week, protesters are now demanding a substantive response from Apple by the end of the month regarding alleged workplace labor and safety violations at Wintek, one of Apple's display component suppliers. Labor groups associated with the protesters claim that Wintek unlawfully fired 619 workers, cut salaries without negotiation, and forced employees to work overtime without pay to fulfill rush orders. The company has since re-hired 20 of those workers and says it is operating within the law. Wintek has also threatened legal action if "company and stakeholder interests" are jeopardized. Wintek further claims that labor groups are violating their agreements and encouraging workers to demand benefits illegally. The protesters appear to be using the popularity of Apple's brand name to get attention to their cause. "We want to go through Apple to put pressure on Wintek," said Chu Wei-li, secretary-general of the Taipei-based National Federation of Independent Trade Unions. Apple Asia released a tepid response after the protests. Spokeswoman Jill Tan said, "Apple conducts regular audits of suppliers to make sure they comply with Apple's code of conduct. We require corrective actions when we find violations." An audit is exactly what aggrieved Wintek employees say they are demanding. MacNN says that rights groups associated with the protests are also asking the Electronics Industry Citizen Coalition to investigate Apple's delay in responding to the matter. Wintek was recently rumored to be the winner of the display contract for Apple's "media pad" tablet device. Some analysts predict the tablet will go on sale next year. Apple has previously found itself in the middle of other labor disputes. In 2006, Foxconn workers protested low pay and poor working conditions while assembling iPods. Apple conducted its own investigation and found that the company violated overtime rules and unreasonably punished workers. Since then, cute pictures of Foxconn employees have thawed the image of the supplier.
iBiz 4 adds new invoice templates, iCal sync
Yesterday, IGG Software announced iBiz 4, an update to its flagship timekeeping and billing software that adds several new features for freelancers and small groups. iBiz 4 includes an all-new library of invoice templates, payment reminder and expense tracking functionality, faster editing and entry, and a new way to back up and restore your iBiz data. The software extends its Mac OS X integration to include creating billing events from items in iCal. Previous versions of iBiz were already integrated with Address Book, but iBiz 4 lets you further organize clients into groups. It also has a spiffy new charting engine based on Core Animation. iBiz Professional has also been updated, and includes a server component and two client licenses. iBiz Professional allows small teams to coordinate their time and to-do items across a Bonjour network. iBiz 4 is $40, iBiz 4 Professional is $100, and both are available for download at IGG Software's website. Both include a 10-day free trial. Users who purchased iBiz 3 after January 5 also qualify for a free upgrade.
Apple's back to school promo about the same as last year's
Apple announced the details of its back to school promotion today, and it looks almost the same as its deal last year: A free iPod touch with the purchase of a qualifying Mac. Every Mac except the Mac mini qualifies for the deal. Parents now can qualify for the promotion when buying for their children, as well. Education pricing can save you up to $200, depending on the model you choose, which you can use to fill that iPod with tunes or put toward AppleCare. According to MacNN, qualified students can opt for other iPods as well with varying rebate amounts for each. Apple is also running a similar promotion in Canada, and will probably offer the program in other countries later in the year, according to MacRumors' Eric Slivka. Last year's promotion was the "largest ever," and expectations were high for this year, too. One rumor claimed Apple would offer free iPhones with a qualifying Mac purchase. Yet again, the Internet made promises that Apple couldn't keep. This also starts the rumor mill going about what Apple is trying to clear out of inventory before the end of the fiscal year. New products are always just over the horizon: What's coming next? The promotion ends September 8. Thanks, Nicholas!
Munster: Apple suppliers negotiating parts deals for sub-$700 tablet
In a research note to clients, Piper Jaffray analyst Gene Munster suggested that Apple is developing a 7-to-10-inch tablet priced at $500 to $700, perhaps ready for the public in 2010. According to AppleInsider, Munster's contacts in the supply chain haven't seen a prototype of the device, but are in discussions with Apple to supply components for something at that size and price point. Munster believes that Apple could adjust the iPhone SDK to allow for multiple display resolutions. Apps like Safari and Mail, he says, would benefit from the additional screen real estate. He also mentions that with the larger screen, more than one traditional iPhone app could be run at once. As for timing, Munster suggests that the device could be ready next year, and possibly be subsidized by a wireless carrier. As with most analysis of this kind, this is two parts hearsay, one part "interpretation of conference call statements," and seven parts wishful thinking. In providing technical details about a product that may not exist, Munster is writing checks that Apple might not be able to cash. Is this something you'd buy? Is it even going to happen? Sound off in comments.
Chicago Apple Store bricked Tuesday night
Police say an inebriated man threw a brick at the front window of Chicago's Magnificent Mile Apple Store on Tuesday night. The man also broke another window a short distance away. A Tribune photo shows a single broken panel of glass in front of one of Apple's "giant iPhone" displays. From the photo, it looks as if the brick did not go through the glass, and the display appears unharmed. Robert Grilly, 61, of Chicago was booked on two misdemeanor counts of criminal property damage, Chicago PD said. Thanks, Paul!
Palm Pre takes aim at iPhone, launches days before WWDC
In a shot across the iPhone's bow, Palm is launching its new Palm Pre smartphone the weekend before Apple's Worldwide Developer Conference. This means any iPhone announcements at WWDC will be undoubtedly compared to Palm's new platform. The Pre handset will cost $200 after a $100 mail-in rebate, and if you sign up for a two-year contract with Sprint. The monthly service costs roughly the same as AT&T's iPhone plan but offers unlimited text messaging -- a $20 option with Ma Bell. Electronista points out that the Pre has some small technical advantages over the iPhone as well: a three megapixel camera, an optional inductive charger, and EVDO networking. Depending on the area, EVDO can be faster than both EDGE and GPRS, but not faster than HSDPA (the latter of which AT&T is rolling out across the U.S.). In any case, AT&T is already preparing its sales staff for the looming battle. Also, Sprint claims that having a Pre will cost $1,430 less over the two-year contract period compared to owning an iPhone for the same period. Meanwhile, for those of us on Verizon, we'll just have to make do with calculators connected by string. Which reminds me -- you all got the notice Verizon was upgrading us to nylon cord this week, right? [Via IGM]
Mac 101: Learn more about your files at a glance
Welcome to another edition of Mac 101, TUAW's series for beginners. Today, we show you how to get more bang for your desktop real-estate buck with Finder icon labels. Have you ever wanted to know how large a picture on your Desktop was, but didn't want to open it (or even just hit ⌘I to get info)? Or instantly know how many items were in a folder? Mac OS X lets you display that information right under (or next to) the icon itself. How? Easy! Click on your Desktop, and choose Show View Options from the View menu (or just hit ⌘J.) Then, click the radio button next to Show item info. Voíla! Instant metadata for your Desktop files and folders. For pictures, the Finder will show their width and height in pixels. You can also adjust the position of the labels associated with the icons on your desktop. Instead of having the file and folder names beneath your icons, why not have a change and put them to the right? Just click either Right (or Bottom, if you prefer the default) under Label position. For other awesome beginner tips, visit our Mac 101 category.
Troubleshooting Roundup: Mac OS X 10.5.7 Update
While Jason D. O'Grady considers anything more than ordinatrix inflagrante to be success when he's installing a new operating system, he and others are still reporting on the various and sundry issues that have cropped up since Tuesday's 10.5.7 update: I can't find my brain: Some users are reporting that their Buffalo (among other) external disks aren't mounting after installing the update. Solution: Nothing concrete, though many people are suggesting installing the combo update you can download from Apple's site, rather than using Software Update. You can participate in Apple's Support Discussion on the topic if you share this problem. [via MacNN.] Blue screen of death: No joke: since the update restarts your computer up to three times, some users are getting hung up on the first blue screen that appears after the gray Apple logo screen. Solution: Wait until disk activity stops, then shut down the computer hard by holding down the power button. [via PowerPage.] I was blind, but now I see: The update is causing some video cards to output non-native display resolutions. Instead of outputting 1920 x 1200, instead Mac OS X will try and output 1920 x 1080 (which works fine for HDMI, but not many widescreen displays). Solution: An oldie-but-goodie: Zap the PRAM by holding down command + option + P + R at startup until the computer restarts a few times, then letting go. [also via PowerPage.] Cold fusion: VMWare is suggesting people hold off on updating if their configuration includes an ATI graphics card and they use Fusion to run 3D Windows apps. (2D apps are just fine.) Slow and poor rendering and general crashiness are symptoms of the problem. Solution: None yet. Apple and ATI are working on an update. [via MacNN.] Got problems of your own? Let us know by leaving a comment.
TUAW Tip: Moving your home folder to another disk (or moving it back)
In ye olde times, with "Mack OSe 9," many users chose to keep their personal files, work, and documents on a different physical disk from their startup disk. It was a safety measure: If one disk goes down, at least the other won't. There was no structural reason to keep files in a particular disk location, other than keeping them out of the System Folder. I visited a client yesterday whose drive scheme was set up exactly like this, and he wanted to be (finally) upgraded to Leopard. I wasn't sure how Leopard would handle the fact that his Users folder had been moved to a different drive, so (knowing I had backups of his entire system) I cautiously proceeded with the installation. After the installer finished, Leopard had created a fresh, blank Users folder on the startup disk with a home folder bearing the same username. This wasn't exactly the answer I was looking for. I had to link, somehow, the new Users/hisname folder with his existing user folder on the other volume. Turns out, Leopard handles this much better than previous versions of Mac OS X. Read on to find out how.
Schiller and team to deliver WWDC keynote, Snow Leopard developer preview June 8
Apple issued a press release this morning, saying that Worldwide Marketing VP Phil Schiller would lead a "team of Apple executives" to deliver the Worldwide Developer Conference keynote June 8 at 10:00 a.m. Pacific (1 p.m. Eastern). According to the press release, attendees will receive a developer preview of Snow Leopard, the next major version of Mac OS X. The developer preview is designed to show off a new version of QuickTime, QuickTime X, multi-core and GPU processor support, and accessibility enhancements. "At WWDC, we will be giving our developers a final Developer Preview release so they can see the incredible progress we've made on Snow Leopard and work with us as we move toward its final release," said Bertrand Serlet, senior VP of Software Engineering. During the conference, iPhone developers can also attend over 100 technical sessions and meet with more than a thousand Apple engineers about iPhone OS 3.0, the release says. WWDC runs from June 8 to June 12 at Moscone West in San Francisco. The conference is sold out.
Don't panic: Liquid damage, and what to do about it
We've all had an "oh poopie" moment involving liquids: Time slows down, you watch as the glass tips over, its contents cascading (beautifully, in another context perhaps) over the rim and onto the table. The rivulets of beverage roll in a miniscule tidal wave across the surface, over the edge, and drip to the floor. All in the span of a few seconds. The worst part is when there's a computer between the cup and the table. That's when an oops becomes a crisis. What's the best thing to do when there's a spill on your laptop? Keep calm and carry on: 1. Don't panic. First, know that your data is safe. Hard drives -- while not hermetically sealed -- are tightly put together. If you act quickly, you can prevent the liquid from getting to your hard disk, and damaging your valuable data. (I'll save the bad news for later.) 2. Turn off the computer. Even before you run to get a towel, turn the computer off. If you can't shut it down normally (the keyboard won't respond for example), try pressing the power button for several seconds to force the computer to shut down. Unplug the laptop, and disconnect any cables and USB devices. 3. With the lid open, turn the computer upside down. This prevents the liquid from getting too far into the computer. While the computer is upside down, remove the battery and set it aside. 4. Wipe up the liquid. All joking aside: use toilet paper. Ounce for ounce, it's the most absorbent material you're likely to have handy. It's also thin, so it can reach down into crevices in and around your keyboard to soak up the liquid. This is especially important for sugary drinks like colas and juice: Sugars are sticky, and if they dry, you'll have a bigger problem. Next: If you're prepared, you can take your computer apart to clean up any liquid inside.
DVR Remote 2 available, but you may want to wait
Stutsman Software has released version 2 of DVR Remote, an app we covered a while back that lets you use your iPhone or iPod touch as a remote control for your TiVo Series 3 via WiFi. One user, however, is reporting an issue with a Now Playing list that never ends -- that is, its contents are repeated over and over again -- but Derek Stutsman, the developer, is working on it. On the product's page in iTunes (link opens iTunes), Stutsman suggests you may want to wait until he releases a fix before upgrading from 1.x. New in this version is improved keyboard support, rewritten networking support to handle transfer interruptions, and a faster "Now Playing" list. Also included is support for skins. You can select from one of many attractive themes for your remote, or create one yourself. Pictured here is the "Starry Night" theme. DVR Remote is available in the App Store for $2.99. Thanks, Derek!
TUAW Tip: Saving InDesign CS4 files for InDesign CS2
Here's a frustrating problem: You have InDesign CS4, and your buddy needs your file, but has InDesign CS2. "Easy!" you think, "just save an InDesign Interchange (INX) file and send it to him." Lo, wonder of wonders: InDesign saves an INX file that's compatible only with the immediately preceding version of InDesign. (As I found out the hard way today.) CS4 saves a file for CS3; CS3 saves a file for CS2. If you don't have both versions on your computer, you're out of luck. Way to Quark it up, Adobe. An INX file is just a glorified XML file. And Adobe, clever lads and lasses they are, inserted a version number in the file. Adobe CS2 looks at the version number, sees that the INX file is targeted for CS3, and pops up an error message without even trying to open the file. Curses. But Mike Rankin figured it out last November: Open the INX file with your favorite text editor (like TextMate or BBEdit) and change the version number. Replace line number 2 (which looks like this): <?aid style="33" type="document" DOMVersion="6.0" readerVersion="5.0" featureSet="257" product="6.0(352)" ?> with this: <?aid style="33" type="document" DOMVersion="5.0" readerVersion="4.0" featureSet="257" product="5.0(662)" ?> Easy peasy. Open the INX file in InDesign CS2, and you're good to go. Use caution, though: This works best for simple layouts. The more complex your layout, the more likely it will unexpectedly change when re-imported into a lesser version of InDesign. [Via InDesignSecrets.]
TUAW Tip: Swap out your laptop's hard disk for a spiffy new SSD
If you're looking for a significant performance boost for your middle-aged laptop, replacing your aging hard disk with a solid state disk (SSD) could give your computer a new lease on life. Solid-state disks (pictured, bottom) differ from traditional hard disks (top) in that they're not constructed with platters and heads. Instead, they're more like giant thumb drives, containing memory chips designed to be written and re-written without wearing out. The upside to this is that SSDs are much, much faster to read and write to, making booting and starting applications lightning-quick. I recently installed an Intel X25-M SSD, a 160GB drive, as a replacement for a 120GB Toshiba hard disk for my 2006-vintage black MacBook. Spendy, for sure, but for the performance increase and the extra life it adds to my MacBook, well worth it. Plus, I had my state tax refund burning a hole in my pocket. The performance is phenomenal. The old disk booted in a respectable one minute, 49 seconds. The new disk booted in a blazing 31 seconds. Ridiculous. Windows also boots in less than half the time it took before. Photoshop CS3 launches in five seconds, Illustrator CS3 in nine seconds. Getting the drive was simple: It's moving the data that takes time. Read on to see how you can migrate your data like I did -- including a Boot Camp partition -- with little fuss.

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